We ask your users what they think about your intranet. The information is compiled and analyzed by us, and you receive a report and a summary of the results at a personal debriefing meeting with an analyst.
Our Web Service Index survey gives you answers to questions such as:
- What do your users think about your intranet?
- How good are you in relation to others?
- What should you prioritize to improve the quality of your intranet?
What do you get?
By conducting a WSI survey of your intranet, you will get an analysis and increased insight into what your users think about the intranet. The basic survey includes five question areas: User friendliness, Information, Design, Contact and User benefit. These form your Web Service Index.
The image above shows an example of the result in the area of user friendliness. The results clearly show that there are major problems with visitors having difficulty finding their way around the intranet.
Through a statistical analysis, we identify the areas that are most important for you to improve in order to increase the percentage of satisfied users. In addition, we break down the data into different target groups. Is it a general problem on the intranet or are certain departments more satisfied than others?
In addition, we collect open-ended responses where users can share what they think should be done to make your intranet better.
“A clearer division of work tools and “fun/news” would have been good.”
“Better search function for finding employees! As it is now, you never find the person you are looking for. Finding someone who works with a specific type of case in a specific city is impossible.”
“The group rooms are not easy to navigate. I would like more functions with menus, folder options, etc.”
In the report after the survey, an analysis of your intranet is made. We address various areas for improvement, users’ reviews and comments about the intranet, and how it looks broken down by target groups, etc. In addition, observations are made on the intranet. All so that you can gain increased insight and a strong basis for decision-making to drive your intranet further into becoming an effective tool for your organization.
How?
The survey is carried out either as an email survey or a stock popup, where either a random sample or all users are asked if they want to participate in the survey. This selection is based on the number of visitors to the intranet.
When?
Normally, the measurement period is between two weeks and a month. Many businesses measure before and after restructuring an intranet.
What areas do we ask questions about?
Visitors are asked questions about user-friendliness, information, design, contact options and user benefit. All intranet surveys include questions about gender, age and frequency of visits. We also help you design tailor-made questions that suit your intranet and what you want to know more about.
Do you want to know how we can give you greater insight into your intranet?
Contact us and we will tell you more. We love analyzing intranets.